The joy of receiving an online order
Imagine the anticipation of receiving a parcel.
The butterflies in your stomach, the cannot-wait-to-get-my-hands-on-that-parcel feeling. Anyone else share the same excitement? You get the gist, right?
When it finally arrives, you can’t wait to unwrap your new treasure!
As you open the parcel, you realise your purchase is damaged.
Your initial excitement shatters into a million pieces, just like the item you bought.
To prevent this from happening to your customers and avoid disappointment, we’ve put together our top tips to minimise the risk of damage during delivery.
Add padding
As lovely as posties can be, not all of them will handle your deliveries with care. Parcels get thrown into the van or left unattended in any weather. It’s crucial to package your items properly to prevent damage.
Our tip: Add sufficient padding directly around your products and fill the gaps in your box or satchel. If you can safely drop your parcel from 1m height without any damage, chances are you’re pretty good.
Sustainable packaging options
To prevent producing more landfill, you can find sustainable alternatives for just about anything these days.
For example:
- hex paper (alternative to bubble wrap)
- shredded paper
- compostable packing peanuts
- water-activated tape
For good sturdy boxes, check out Hero Packaging or Inke Packaging. Their eco-friendly mailer boxes are self-lockable and don’t need glue or tape (clever!). More alternatives are Big Red Packaging and Ozpack.
Also take a look at the biodegradable padded mailer bags from Hero Packaging, as well as soy ink tissue paper from noissue
Be good to your customers, and be good to the environment.
Make it waterproof
Unless your delivery requires a signature, we always recommend waterproofing your packages. You don’t want your products to sit in the rain, waiting to be found in a soggy mess, right?!
For waterproof satchels, we love noissue. They’re durable, stretchy, compostable and fully customisable – you could easily impress your customers in a heartbeat.
When in doubt, test it out!
Our rule of thumb:
If you can drop your parcel from 1m height without any damage, then it’s safe to post.
Tip:
Make sure your packaging doesn’t look shabby! Safety is important, but your customer’s first impression of your delivery is still a huge factor and contributes to whether they will come back for more in the future.
Check out this post on how to deliver a stellar unboxing experience.
If you’d like reliable local support for your website, or have a new project coming up, get in touch with us at hello@consideredagency.com.au.
